Join us for the 2019 Healthcare Entrepreneurship & Innovation Exchange hosted by the UNC Kenan-Flagler Business School Healthcare Club and the Center for the Business of Health.
Please join Center for the Business of Health alumni board members and Markus Saba, Executive Director for the UNC Center for the Business of Health, to discuss the current state of Healthcare in the United States.
Save the date for the annual Business of Healthcare Conference. This conference brings together students, executives from the private sector, academic researchers and public policy leaders to discuss the most pressing problems in healthcare today.

Related Publications

Maintaining Continuity In Service: An Empirical Examination Of Primary Care Physicians

March 11, 2019

In many service operations, customers have repeated interactions with service providers. This creates two important questions for service design. First, how important is it to maintain the continuity of service for individuals? Second, since maintaining continuity is costly and, at times, operationally impractical for both the organization (due to potentially lower utilization) and providers (due to high effort required), should certain customer types, such as those with complex needs, be prioritized for continuity? More

The Impact of Electronic Medical Record Implementation on Labor Cost and Productivity at an Outpatient Orthopaedic Clinic

September 19, 2018

Widespread adoption of electronic medical record (EMR) systems is increasing. EMR implementation can be costly and typically requires workflow redesign. To our knowledge, no studies to date have examined the impact of EMR implementation using advanced cost accounting methods or the impact of its implementation on orthopaedic surgeons in an outpatient setting. Time-driven activity-based costing (TD-ABC) was used to evaluate the effect of EMR implementation in an outpatient adult reconstruction clinic. More

Acute Myocardial Infarction in Patients with Paraplegia: Characteristics, Management, and Outcomes

May 01, 2018

Cardiovascular disease has become a leading cause of death for patients with paraplegia. Acute myocardial infarction in patients with paraplegia has not been described in the literature. This study investigates clinical features, management strategies, and outcomes of these patients.


Goal-Relatedness and Learning: Evidence from Hospitals

January 17, 2018

Organizations vary significantly in the rates at which they learn from experience (i.e., learning by doing). While prior work has explored how different categories of prior experience affect learning outcomes, limited attention has been paid to the role played by the organizational context. We focus on one important aspect of an organization’s context—goals—and examine how the degree of goal relatedness across an organization’s diverse set of activities affects the rate at which it learns from experience. In doing so, we argue that even where otherwise diverse activities are knowledge related, if they are not goal related, learning by doing is likely to suffer. More